Privacy Policy

Introduction

Techtix Agency ("Company," "we," "us," or "our") operates the Full Funnel AI service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice receptionist platform for dental practices.

We are committed to protecting your privacy and ensuring compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canadian privacy laws including PIPEDA.

Please read this Privacy Policy carefully. By using the Service, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Practice name and contact information
• Phone numbers used with the Service
• Billing information (processed securely through Stripe)
• Password (stored using industry-standard encryption)

Call Data

To provide our AI receptionist service, we process:

• Incoming and outgoing phone call metadata (phone numbers, timestamps, duration)
• Call recordings and transcriptions
• AI-generated call summaries and action items
• Appointment scheduling information
• Caller identification information when provided

Usage Data

We automatically collect information about how you use the Service:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Feature usage patterns and preferences
• Error logs and performance data

Marketing Attribution Data

If you connect marketing integrations, we may collect:

• Google Ads campaign data and conversion information
• Marketing campaign identifiers and UTM parameters
• Advertising attribution data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain the AI receptionist service
• Call Processing: To answer calls, transcribe conversations, and schedule appointments on your behalf
• Analytics: To provide you with insights about call patterns, appointment trends, and marketing performance
• Service Improvement: To improve our AI models and service quality using aggregated, anonymized data
• Communication: To send service updates, security alerts, and support messages
• Billing: To process payments and manage subscriptions
• Compliance: To comply with legal obligations and respond to lawful requests
• Security: To detect, prevent, and address technical issues and security threats

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our Service:

• Telnyx: Telecommunications infrastructure for call handling
• Stripe: Payment processing
• Google: Calendar integration and ads attribution (only if you connect these services)
• Cloud Infrastructure: Secure data hosting and storage

All service providers are contractually bound to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after termination
• Call Recordings: Retained for 90 days by default; configurable based on your subscription tier
• Call Transcripts: Retained for the duration of your subscription plus 30 days
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Billing Records: Retained as required by tax and accounting regulations (typically 7 years)

You may request earlier deletion of your data, subject to any legal retention requirements.

5. Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access controls and multi-factor authentication
• Infrastructure: Secure cloud infrastructure with regular security audits
• Monitoring: Continuous security monitoring and intrusion detection
• Employee Training: Regular security awareness training for all team members
• Incident Response: Documented incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of your personal data in a structured, machine-readable format. You can export your data through the dashboard settings or by contacting support.

Correction

You have the right to request correction of inaccurate personal data. You can update most account information directly in your dashboard settings.

Deletion

You have the right to request deletion of your personal data, subject to certain exceptions (such as legal retention requirements). Contact us to initiate a deletion request.

Objection and Restriction

You may object to certain processing activities or request that we restrict processing of your data in certain circumstances.

Withdraw Consent

Where we rely on consent for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

CCPA Rights (California Residents)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, disclosed, or sold, and the right to opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at privacy@fullfunnelai.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data transfer regulations

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice, such as an email notification or a prominent notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

If you are in the European Union and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.